Wednesday, June 7, 2017

Avoid duplicate incidents or stop processing inbound email actions further

Sometimes we observe that the system is creating multiple emails for an email received. This could be because multiple Inbound Email Actions have the same matching condition. All the inbound actions for which the condition is met will be executed and a record is created in that table.

We can avoid this by programmatically stopping the  ServiceNow system to stop processing the further inbound actions



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